Shipping & Returns

Please note that the Company ships to the following countries:

Belgium, Bulgaria, Croatia, Cyprus (only Akrotiri and Dhekelia), Czech Republic, Denmark (excluding Faroe Islands and Greenland), Estonia, Finland (excluding Åland Islands), France (excluding Guadeloupe, French Guiana, Martinique, Réunion, Mayotte and Saint-Martin, French Polynesia, St. Pierre et Miquelon, Wallis and Futuna, Saint Barthélémyn), Greece (excluding Mount Athos), Hungary, Ireland, Italy (excluding Livigno, Campione d’Italia, and Lake Lugano), Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Monaco, Netherlands (excluding Nederlandse Antilles), Norway, Poland, Portugal (excluding Azores and Madeira), Romania, Slovakia, Slovenia, Spain (excluding Canary Islands, Ceuta, and Melilla), and Sweden.

Note that certain regions within these countries are excluded.

Also note that the Company does not ship to P.O. Boxes, Military Bases, General Delivery and to the following countries and territories:

Afghanistan, Austria, Canada, Central African Republic, China, The Democratic Republic of Congo, Cuba, Germany, Haiti, Hong Kong, Iran, Iraq, Lebanon, Libya, Macao, Mali, Mexico, Myanmar, Nicaragua, North Korea, Russia, Somalia, South Sudan, Sudan, Switzerland, Syria, Turkey, Ukraine, United Kingdom, United States of America, Venezuela, Yemen, Zimbabwe, Emirates and Australia. 

Orders made to any of these addresses will be canceled. Note that the below timeframes assume that the weekdays listed are not public holidays. Where the order, and/or delivery date is a public holiday, delivery times will be extended.

• Free standard shipping on all orders above 100$

• Standard shipping below 100$ will be charged with 5$

• Delivery between 9am-5pm, Monday to Friday

• Order will be shipped within 3-5 business days.

All purchases are insured against theft and accidental damage while in transit from the warehouse to your shipping address. Once your package has been delivered and signed for at your specified address, it is no longer covered. To ensure that your purchases arrive safely and in perfect condition, we require a signature as proof of delivery.

Last shipping dates for Holiday Orders 2024:

Rest of Europe: Order by 17 DECEMBER before 10am to receive by 24 DECEMBER
Rest of World: Order by 9 DECEMBER before 10 am to receive by 24 DECEMBER

We hope you are delighted with your purchase. If you are not satisfied, we would like to help with your return.

Returns must be made within thirty (30) days of receipt of the Product.

All returned Product(s) must be in their original packaging, in perfect condition, unused, unopened and accompanied by all the accessories and documents provided with them (notice, warranty, certificate of authenticity, etc.) and a copy of the delivery slip enclosed with the delivered Product(s). Any personalized or altered products, or products that are returned damaged, used, incomplete, will not be refunded and will only be returned to you at your request and expense. If your return does not comply with the above terms and conditions, Puig UK will be unable to reimburse you for the cost of the Product(s).

To begin a return, contact Customer Service at [email protected]. Our Customer Service team is available 7 days a week; Monday to Friday from 9AM to 9PM BST/GMT and Weekends from 11.30AM to 9PM GMT/BST.

You will be refunded to the original form of payment within fourteen (14) days of receipt of your returned product(s).

If you have received an incorrect order, damaged or faulty product or you have experienced an adverse reaction please contact our Customer Service team at [email protected] including your name and order number.